Procedure Summary for Physicians: the Hotsheet

Procedure Summary for Physicians: the Hotsheet

There are enough frictions between physician offices and health plans without additional ambiguity or administrative overhead. I came up with the Hotsheet so a physician office working with our Medicaid health plan would have a single document that would answer 90 percent of their “how do I do this?” questions.

If I could have added the number of the local pizza delivery, I would have: it would have insured the piece got used. Make your material useful!

Survey Form for Health Plan Members

Survey Form for Health Plan Members

Forms are an underappreciated interaction. Before I modified it, this form was 37 questions on three pages. Why ask things you're not interested in? Still, almost everyone does. Resist the urge.

Health Plan Member Handbook

Health Plan Member Handbook

A health plan member handbook is typically read only in frustration or despair--and so needs to be clear and helpful under stressful circumstances. Ideally, it contains everything a health plan member would need, and nothing else. Everything about it should be reassuring.

This was also aimed at a low-literacy Medicaid audience, and so had to be as clear and simple as possible.